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  Public Ticket #2708715
Amelia slow to load
Closed

Comments

  •  2
    Amanda Pereira started the conversation

    The URL I included is just one of several pages that I am using Amelia on, and all of them are slow to load.

    Is there a way to make this faster? The current loading time to bring up the booking capability is an issue as it could drive away potential clients who don't want to wait or think there is an issue with my site and don't know that they need to wait for the booking page to load.

  • [deleted] replied

    Hello Amanda, 

    When it comes to loading times on one website - this is mostly determined by:

    • The amount of data on the page
    • Server performance
    • Hosting
    • Internet
    • Local machine performance
    • Delayed requests

    There isn't anything that could be done from Amelia's side regarding these matters, unfortunately. But we are implementing some optimization improvements regarding Amelia in the next update of the plugin, so please update it when we release the new version, it should be released soon, and see if that would help on your website. If not, the issue is because of server performance, hosting, data, etc. and that can't be changed from within Amelia, as Amelia works with admin-ajax calls and requests response from the server to load. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.