We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2708017
Amelia Notifications
Closed

Comments

  • Maximiliano Morena started the conversation
    March 2, 2021 at 11:34pm

    Hi!

    Amelia does not send notifications for reservations made in an approved state during the process of purchasing a package.

    I need this for me site. Is there any configuración for that?

    Thanks!

    Max

  • [deleted] replied
    March 5, 2021 at 11:37am

    Hi, Maximiliano!

    I apologize for the delayed response.

    Are you able to receive other types of Notifications?

    Please make sure you updated Amelia to the new version 3.1 (you can check it on WP -> Plugins page), and test the notifications again.

    If it doesn't help, please provide us with temporary WP Admin access, so we will be able to investigate this issue from the inside.

    Best Regards.