Okay
  Public Ticket #2707712
Categories and services not saving
Closed

Comments

  • Ellie started the conversation

    Whenever I go to add a new category to Amelia, it does not save. I also am unable to select an employee from the drop-down list in the services menu.

    Initially, a bubble pops up after I create a category and it says it is saved, but then any time I refresh the page, it is no longer there.

    I imagine there may be an issue with another plug-in, but I'm not sure which.

    Thank you for your help!

  • [deleted] replied

    Hello Ellie, 

    Thank you for your purchase. 

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.


  •   Ellie replied privately
  •   [deleted] replied privately
  •   Ellie replied privately
  •   [deleted] replied privately
  •   Ellie replied privately
  •   [deleted] replied privately
  • Vg replied

    I have this same issue. All services just disappeared and I can't add anything new.

  • [deleted] replied

    Hello Vg, 

    Please open a private ticket, so you can share access to your website if needed and we will gladly help out in resolving the issue you have on your website. Thank you!