We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Whenever I go to add a new category to Amelia, it does not save. I also am unable to select an employee from the drop-down list in the services menu.
Initially, a bubble pops up after I create a category and it says it is saved, but then any time I refresh the page, it is no longer there.
I imagine there may be an issue with another plug-in, but I'm not sure which.
Thank you for your help!
Hello Ellie,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
I have this same issue. All services just disappeared and I can't add anything new.
Hello Vg,
Please open a private ticket, so you can share access to your website if needed and we will gladly help out in resolving the issue you have on your website. Thank you!