We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I want to display a categlog view on the website however it is not showing as it should do. You can see the problem here: Book Now – Mind How U Go
When loading the loading circle is huge and then is displays in a way which is not correct to other sites I have used this plugin with before.
Can you please advise me on this?
Thank you
Hello, Mr. Mark Martin!
Thank you for choosing Amelia.
It looks like Amelia's CSS wasn't applied on the page.
Please open Amelia -> Customize tab, click on "Reset", and then on "Save". It should resolve the issue.
If it doesn't help, please disable all other plugins, refresh the page with Amelia and see if it worked (the issue can be caused by a conflict with another plugin).
Do you use SG Optimizer plugin by any chance? If so, it could cause a conflict between Amelia and SG Optimizer. Please exclude the pages with Amelia forms from SG Optimizer settings.
Hope that will help.
Best Regards.