We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
From the moment I've editted the events by adding a tag, something went wrong....
I cannot edit or delete the events, when I click on the buttun "edit" it keeps loading. On the frontside the events whith shortcode [ameliaevents tag='Bezoek'] aren't visible.
I've tried to disable all my plugins, but the problem stays....
Tank you for your time.
Hi, Janis!
Thank you for choosing Amelia.
Please make sure you updated Amelia. We released the new update, so now it's supposed to be version 3.1. After that, test editing Events again.
If it doesn't help, please create a new WP Admin with an email address you didn't use before and try to create/edit Events. It could be that, you tested bookings being logged in as Admin and now your roles are mixed, that's why you cannot edit Events.
Also, make sure you used the Bezoek tag in the Event modal without any symbols or the word "tag" itself:
Please copy and paste the [ameliaevents tag='Bezoek'] shortcode to the booking page in order to make sure all the symbols are correct.
Hope that will resolve the issues.
Best Regards.
Hi Liza
Yes, I made a reservation while I logged in. I think your answer will solve my problem.
Thank you very much for your time!
Kr
Janis
Hello!
Unfortunately, it didn't work... I made a new admin, logged and removed old admin. I did the update. But still I can not edit or delete the events.
Soory for all the messages, but I deleted the plugin and reinstalled: problem solved!
Hi, Janis!
That's great! I'm glad to know the issue was resolved.
Yesterday we released the new Amelia version 3.1. Please make sure you updated your plugin after installation.
Also, please, try to avoid booking appointments being logged in as Admin or using the same email address for different roles (Admin, Employee, Customer) in the future. In order to book appointments from the front-end while you're logged in, you can use incognito mode.
If you have any other questions, please let us know.
Best Regards.