We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2707312
​Cannot save changed colors
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Comments

  • Svea Dietz started the conversation

    Request Headers:
    ---
    Request URL: https://www.domain.de/wp-admin/admin-ajax.php?action=wpamelia_api&call=/settings
    Request Method: POST
    Status Code: 500 
    Remote Address: 88.198.212.115:443
    Referrer Policy: strict-origin-when-cross-origin
    access-control-allow-credentials: true
    access-control-allow-origin: https://www.domain.de
    cache-control: no-cache, must-revalidate, max-age=0
    content-type: text/html;charset=UTF-8
    date: Tue, 02 Mar 2021 11:41:14 GMT
    expires: Wed, 11 Jan 1984 05:00:00 GMT
    referrer-policy: strict-origin-when-cross-origin
    server: nginx
    x-content-type-options: nosniff
    x-frame-options: SAMEORIGIN
    x-robots-tag: noindex
    :authority: www.domain.de
    :method: POST
    :path: /wp-admin/admin-ajax.php?action=wpamelia_api&call=/settings
    :scheme: https
    accept: */*
    accept-encoding: gzip, deflate, br
    accept-language: de-DE,de;q=0.9,en;q=0.8,en-US;q=0.7
    content-length: 64
    content-type: application/json;charset=UTF-8
    cookie: ...........
    origin: https://www.domain.de
    referer: https://www.domain.de/wp-admin/admin.php?page=wpamelia-customize
    sec-ch-ua: "Chromium";v="88", "Google Chrome";v="88", ";Not A Brand";v="99"
    sec-ch-ua-mobile: ?0
    sec-fetch-dest: empty
    sec-fetch-mode: cors
    sec-fetch-site: same-origin
    user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
    x-requested-with: XMLHttpRequest
    action: wpamelia_api
    call: /settings
    {customization: {hash: "7R9Ou14dDq", primaryColor: "#B12323"}}
    customization: {hash: "7R9Ou14dDq", primaryColor: "#B12323"}

    Response:
    ---
    {"message":"error evaluating function `fade` The first argument to fade must be a color index: 12423"}



    2397885434.png


  • [deleted] replied

    Hi, Svea!

    I apologize for the delayed response.

    Please open Amelia -> Customize page, click on "Reset" and then on "Save". 

    That should resolve the issue.

    Best Regards.