We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2707310
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Comments

  • Javier started the conversation
    March 2, 2021 at 12:05pm

    cuando el usuario desde el front end selecciona una fecha y servicio le aparece un campo extra que he añadido. ese campo es añadir un archivo .

    Pero el plugin amelia no deja que el usuario desde el frontend seleccione y suba un archivo de video mp4 o mov.

    Solo deja jpg o pdf

    necesito subir videos.

    como puedo hacerlo.

    Muchas gracias por su atencion

  • [deleted] replied
    March 3, 2021 at 12:39pm

    Hello Javier, 

    Thank you for your purchase. 

    Could you please write your tickets in English as we are afraid somehting will get lost in translation and we won't be able to help out properly? Thank you! 

    These are the supported files for the attachment custom field in Amelia: 

    public static $allowedUploadedFileExtensions = [
            '.jpg'  => 'image/jpeg',
            '.jpeg' => 'image/jpeg',
            '.png'  => 'image/png',
            '.mp3'  => 'audio/mpeg',
            '.mpeg' => 'video/mpeg',
            '.mp4'  => 'video/mp4',
            '.txt'  => 'text/plain',
            '.csv'  => 'text/plain',
            '.xls'  => 'application/vnd.ms-excel',
            '.pdf'  => 'application/pdf',
            '.doc'  => 'application/msword',
        ];

    So, like you can see in the list there are mpeg and mp4 files, so they are supported and can be uploaded. You can check and access this in the file CustomFieldApplicationService.php at location ../wp-content/plugins/ameliabooking/src/Application/Services/CustomField/CustomFieldApplicationService.php

    also you can add there some file types there if you need that, but please note that customization isn't covered by our support, and we can't guarantee it will work , and you would need to apply the change after each update of Amelia.

    The files added are added to the Uploads folder of your WP website (wp-content/uploads/amelia/files) so please chekc if there is any limitation on your server regarding adding these files to this folder. There isn't a size limit in Amelia, but this can depend on the server, so you can check if your server (uploads folder) support those file types and the size you try to add. 



  •   Javier replied privately
  • [deleted] replied
    March 3, 2021 at 1:38pm

    You are welcome, Javier. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.