We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I just bought your plugin but when i save customizations (like changing color) i receive a error 500.
...and JavaScript seems to not load correctly.... it worked in the beginning but after saving customizations it doesn't work at all
Resolved it by myself - just reset to defaults (by clicking the button) and fill out all fields!
Hi Daniel,
thank you for the kind inquiry, and for letting me know that the issue is resolved.
Yes, unfortunately, this does happen on the first try of Customization; however, it is not something that will occur later - one Reset is enough.
If you have further questions, please feel free to let me know!