We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear TMS Plugins Support,
I am in my final stages of configuring Amelia, and I just noticed that the customer panel shows the same information multiple times when looking at the details of an event on zoom.
I have attached a screenshot of this.
If there a way to only show periods when NOT a zoom meeting and to NOT show periods when there is a zoom meeting?
Having the same information twice is rather confusing. Or perhaps I am missing something in the settings?
Thank you!
Best wishes,
Dragos-Cristian
Hi Christian,
thank you so much for your kind inquiry.
We would require access to the panel so that we can create a custom CSS for hiding this field. However, if it is hidden, it will be hidden from both normal and zoom events.
Hello Christian,
thank you so much for replying and for credentials provided!
Since at the moment we are unable to split these two without causing disruption in the code that could influence other fields, I had to let you know that, if hidden, it will remain hidden for both fields.
I would gladly have them split for you, however, as this is the option that we currently have, please let me know if you would have use of full hiding.
Additionally you can add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
Hi Ivana,
sure, please give me the code to see how this will work out! Thank you!
Best wishes,
Christian
Hello Christian,
Please find the code below:
#el-collapse-content-4411 > div > div > div > div:nth-child(3) > div { display: none!important; }Dear Ivana,
Your CSS does not work at all.
Fortunately I was able to fix it exactly how I described it to you (when a Zoom event, only show the Zoom field with the links, and when normal event, just show the dates of the event). This was possible, doable and did not cause any disruption in the code like you mentioned...
I am pasting the code here for other people looking for the same solution:
.am-cabinet-collapsed-content > div:nth-child(1) > div:nth-child(3) {display: none !important;
}
Best wishes,
Christian
Hi Christian,
thank you for your contribution, I apologize for the oversight I made.