We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2706455
Separate DB Connection Issue
Closed

Comments

  • DORON KRINETZ started the conversation
    March 1, 2021 at 5:05pm

    I put in a ticket for this last week but have not heard back. No matter what I do, when entering the Separate DB Connection info and either his Test or Save, the timer spins forever on a white page. When refreshing the page to get out of the spin, all is lost. 

  • [deleted] replied
    March 2, 2021 at 11:36am

    Hello DORON

    Thank you for your purchase.

    As I can see from the previous ticket our colleague Aleksandar responded to the ticket, here is what he wrote in case you missed it:

    This usually happens when the connection credentials are not valid; if the server on which the separate database is doesn't allow remote connections; or if you don't have necessary drivers installed on your WordPress server. If you allow it to stay on that screen for a few minutes, an error will appear, telling you exactly what the issue here is.

    If you're able to provide me the connection details, I can try connecting to it, ruling out the drivers issue. If you decide to share the credentials with me, please remember to enable the PRIVATE response, since this is a public ticket, so it's not visible to everyone else.

    Please provide him with the connection details and he will have a closer look on what is going onsmile.png