We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2706346
updated hours not reflected on website
Closed

Comments

  • Justin started the conversation
    March 1, 2021 at 3:43pm

    Hi, 

    I updated my hours to work 7 days a week and the new schedule is not reflecting on the website. Please help.

    Thanks, 

    Justin

  • [deleted] replied
    March 2, 2021 at 9:24pm

    Hi, Justin!

    Thank you for your inquiry.

    Please make sure you set Working hours for the Employee as well (to set them in Amelia -> Settings _> Working hours is not enough). Also, please check if you assigned Services to the Employee and added them to Working hours. 

    These settings should be made in Employee's modal, for example:

    7209617633.png

    Hope that will help.

    Best Regards.