We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
A few issues:
1) It seems the css files aren't loading. If I deactivate the plugin then reactive it works for a few minutes, then it stops.
https://www.kadmosimmigration.com/book-a-consultation/
2) Also the colors are not taking effect from the
https://share.getcloudapp.com/8LukY6bJ
When I try to save an error shows "Request failed with status code 500"
3) Also, why not have a login from your website to my account and support... you make it so hard, every time I need to create a ticket or get my license or download the plugin I have to track down the tmsplugins site. Makese no sense. . Very frustrating.
Tim
Hi, Tim!
Thank you for choosing Amelia.
1. Please open Amelia -> Customize page, click on "Reset" and then on "Save". It should fix the issue.
2. The solution I mentioned above should work here as well.
3. Thank you for your feedback. We are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest the on-site support option on our website.
Hope that will help.
Best Regards.
Hi, Tim!
Thank you for the feedback, your opinion is important for us.
You would be surprised how many customers find the ticket system suitable. But now we know not everyone is satisfied with it.
If you have any other questions, please let us know.
Best Regards.
I wasn't referring to the ticketing system being not suitable...
Hi Tim,
Thank you for your feedback we will try to improve the flow to access the ticketing system and also account access from the plugin.
We have something in plan.
Kind Regards,
Miloš Jovanović
[email protected]
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Great, thanks!