We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
If I set the email field as optional, the reservation cannot be sent, an internal error occurs (not visible in the front end): Error 500 POST /wp-admin/admin-ajax.php?action=wpamelia_api&call=/bookings HTTP/2
It seems that email must be always configured as mandatory, isn't it?
Thanks in advance,
Hello Josep
Thank you for your purchase.
If you disable "Set email as a mandatory field" it is not mandatory. The 500 is a server error, and there's probably a reason why you see it on the website. I can't say what it is without at least checking your page.
Please either set the email as a mandatory field, and provide me the URL to the booking page, or provide me a temporary wp-admin user (administrator) for your website where this happens, and I'll gladly take a look.
Please note that this is a public ticket, so if you're going to leave us your credentials, make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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