To request a refund, please follow the steps below:
Log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with a width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Amelia is working for me now. I had a rep reach out and assist me. thank you. I did want to ask is there a way to store customers payment info without charging them until after service with amelia?
That's great! We are glad you've changed your mind about Amelia.
Unfortunately, it is not possible at the moment since Amelia doesn't store customer's info at all (what makes it so secure). But we will implement deposit payments in one of the coming updates, our developers are already working on this feature. So, probably, it might be a suitable option for you.
Amelia is not working for me. Amelia does not fit the requirements i need to be successful massage therapist from the looks of it.
Hi, Carren!
I'm sorry that Amelia didn't suit your business.
To request a refund, please follow the steps below:
Log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with a width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Best Regards.
Amelia is working for me now. I had a rep reach out and assist me. thank you. I did want to ask is there a way to store customers payment info without charging them until after service with amelia?
Hi, Carren!
That's great! We are glad you've changed your mind about Amelia.
Unfortunately, it is not possible at the moment since Amelia doesn't store customer's info at all (what makes it so secure). But we will implement deposit payments in one of the coming updates, our developers are already working on this feature. So, probably, it might be a suitable option for you.
Best Regards.