As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
I have everything set up and ready to go. The only problem we are having is that when someone books no one is getting emails. Not the client and not the Admin. I see them going through in the system, but nothing is being sent out.
Hi Veronica Duckett,
Thank you for your purchase.
Please check out our instructions for setting this up. We don't recommend using PHP Mail, as the emails can end up in Spam/junk and can take some time to be sent/received. If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. If you use it with Gmail please try both options for SMTP Port and Secure 465 with SSL and 587 with TLS. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with your hosting as well, if SMTP is allowed and what configuration is needed for SMTP sending emails on your servers.
If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.