We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2705457
No Notifications Being Sent with Appointment
Closed

Comments

  • Veronica Duckett started the conversation
    February 28, 2021 at 7:41pm

    Hi,

    I have everything set up and ready to go. The only problem we are having is that when someone books no one is getting emails. Not the client and not the Admin. I see them going through in the system, but nothing is being sent out. 

  • [deleted] replied
    March 1, 2021 at 1:23pm

    Hi Veronica Duckett,

    Thank you for your purchase.

    Please check out our instructions for setting this up. We don't recommend using PHP Mail, as the emails can end up in Spam/junk and can take some time to be sent/received. If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. If you use it with Gmail please try both options for SMTP Port and Secure 465 with SSL and 587 with TLS. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with your hosting as well, if SMTP is allowed and what configuration is needed for SMTP sending emails on your servers. 

    If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.