Now that your time slot step is changed, can you see if your employee hours can fit these appointments into their day?
Adjust time slot duration to 1 hour for 1 hour service, if this does not work, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Hello,
A staff set a time slot "2021/2/27 18:00 - 19:00" - ss03.png- and a customer choose 1h service.
But the time slot doesn't appear in calendar. - ss02.png -
When a customer choose 30min service then the time slot isn't showed up. -ss01.png-
I don't set time period before or after reservation on service.
How do I show this time slot in 1 hour service.
Many thanks, shota
Hello Shota,
thank you for reaching out to us.
Can you please go to Amelia > Settings > General Settings > and check how long the Time Slot Step is? This could be where the issue is.
Looking forward to your reply.
Hello Ivana,
Thank you for your help.
"Time Slot Step" is 15 minutes.
Hi Shota,
Could you please set up the Time Slot step to 30 minutes? This should fix the scheduling.
Hi Ivana,
We have 15 minutes counseling service too.
With your answer, I have to make time slot 30 minutes each?
Hi Shota,
Now that your time slot step is changed, can you see if your employee hours can fit these appointments into their day?
Adjust time slot duration to 1 hour for 1 hour service, if this does not work, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.