We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2703960
Codecanyon or subscription
Closed

Comments

  • Farzan started the conversation
    February 26, 2021 at 5:10pm

    Dear wpDataTables team.

    What is the difference between the codecanyon purchase of the plugin and the subscription plans on the wpDataTables website?

    Thanks

  • [deleted] replied
    March 1, 2021 at 9:02am

    Hi Farzan

    Thank you for reaching out to us. 

    Codecanyon offers a lifetime licence with 6 months support only. On our store you can get a better price and different plans depending on your needs, and updates and support last as long as the licence itself, so we definitely recommend using our store if you decide to make a purchase.

    Do let us know if there is anything else we can assist you with.

  • Farzan replied
    March 1, 2021 at 12:36pm

    Dear Blaženka,

    Thank you for the answer.

    1- So to be clear, Codecanyon version is equal to the "DEVELOPER LIFETIME" version of the subscription. They both include lifetime updates and unlimited domains. The only difference is the support. Codecanyon has 6-months support, whereas the "DEVELOPER LIFETIME" includes lifetime support.

    2- If that is true, does the same model apply to the "Report Builder" add-on?

    3- Do both Codecanyon and the subscription plan receive updates at the same time? I mean roughly.


    Thanks

  • [deleted] replied
    March 1, 2021 at 12:59pm

    You are most welcomesmile.png 

    1. The Codecanyon does not offer unlimited domains, only one domain but lifetime licence.

    2. ReportBuiler comes together with wpDataTables, yes, so everything applying to wpDataTables goes for ReportBuilder too.

    3. Yes.


  • Farzan replied
    March 1, 2021 at 1:15pm

    I see. 

    Oh, report builder also comes with wpDataTables? What about the other add-ons?

    Besides, why does it have pricing on your website if it comes together 2ith wpDataTables?

    Does it mean separately? For example with the free version of wpDataTables?

  • [deleted] replied
    March 1, 2021 at 1:41pm

    I apologize for the misunderstanding I should have been more clear, Report Builder addon comes together with wpDT in a sense that if you purchase the same licence everything that applies to wpDT applies to Report Builder as well. So lifetime licence in our store is not the same as on Codecanyon.

  • Farzan replied
    March 1, 2021 at 3:19pm

    Ok, I understand now. 

    Everything is sold separately, with different plans.

    DEVELOPER LIFETIME in your store includes lifetime support and updates with unlimited domains.

    Codecanon license has a lifetime update, with 6-month support for just 1 domain.

    Thanks a lot.

  • [deleted] replied
    March 2, 2021 at 11:12am

    You are most welcomesmile.png

    Do let us know if there is anything else we can assist you with.

    Have a wonderful day!