Okay
  Public Ticket #2703696
Settings lay out
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Comments

  • Suzanne Torenvliet started the conversation

    The custemize option doesn't work at my website... i don't know. When i set the colours i want, and save.. the system says.. AN ERROR OCCUR or something like this. Please look at my page to see how terrible it looks. thanks



  • [deleted] replied

    Hi Suzanne,

    thank you for reaching out to us!

    I see; don't worry there is a solution for this. Please go into the Customize option and click Reset. This should "refresh" it and have it work properly.

    After doing this customize, save, and go to your website to check for changes.

  • Suzanne Torenvliet replied

    Hi Ivana, thanks for your reply, unfortunatly it doesn't change anything. I also clear cache.. but the lay out is still only the calender. 


    https://toetcommunicatie.nl/afspraak-maken/

  • [deleted] replied

    Hi Suzanne,

    thank you for replying, and for providing the link.

    Yes, I see that the layout is still the basic one. Please try going back to the options in the first screenshot, and press Annuleren, then customize it.

    If this does not work, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.