We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have installed WPDataTables in Wordpress. When I go to the settings option, it pulls up the page, but it isn't formatted correctly. Everything is in one long column, and nothing is where it should be. There are no drop-down boxes. Where drop-down boxes should exist, all the options are displayed beneath. Nothing accepts input, not even the buttons at the bottom. At the bottom of the screen, it just says "error" with a "Close" button and an "X" underneath it. It then says
You are about to cancel creating wizard, there is no undo! You will be redirect to Browse page.
No, Continue Yes, Cancel
None of the buttons work. I have not connected it to a database yet. The browser I am using is Brave, but I have tried Chrome and Edge. I would really like to try this software out before purchasing it. Of course, I won't commit to purchasing unless I know I can get it up and running.
Hi Tim
Thank you for reaching out to us.
Could you please download the plugin from our store and install it again. From what we see the CSS files are missing so this should fix the issue. If the issue persists please try changing your theme or deactivate other plugins you might have one by one until you find the one that is creating this conflict with our plugin.
Do let us know if this helped.
Thank you, Blaženka. Disabling the plugin called "WPIDe" appeared to have fixed the problem.
You are most welcome
Glad that we solved the issue.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.