We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2702857
Problem
Closed

Comments

  • Aleksey started the conversation
    February 25, 2021 at 5:41pm

    Hello. When loading a table, always standby
    https://yadi.sk/i/q-HGzjmseToHQA
    The reason is in conflict with several plugins:

    Elementor Elementor Addon 
    Elements WooCommerce
    Saphali Woocommerce Russian 
    Сообщения, отправленные пользователем WP-MFC 
    Блоки внимания WP 
    Cerber Security, Anti-spam & Malware Scan

    If you turn them off, it works fine.

  • [deleted] replied
    February 26, 2021 at 9:28am

    Hi Aleksey

    Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us.The plugin is checked and works fine with Elementor and WooCommerce. Integration with their add-ons, however, is not confirmed, so we can't guarantee that it will work.

    Can I ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials, please change the ticket to private before sending the login credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

    Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.