We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2702789
Initial amelia loading not working correctly
Closed

Comments

  •  2
    Frank van Mourik started the conversation
    February 25, 2021 at 4:36pm

    As you can see before the website loads Amelia, the hourglass is centered correctly but the circle somehow moves to the left. Unfortunately I can't find the issue / solution so hope you can help me out.

    A similar issue pops up later in the booking stage where the image (WA) isn't centered but positioned once again at the left.

    Hope to hear from you soon!


    Kind regards,

    Frank

  • [deleted] replied
    February 26, 2021 at 11:17am

    Hi Frank,

    thank you for the kind inquiry!

    This could be a conflict with the theme, or in case that you have manually entered custom CSS of any kind to these pages. Has this happened before, and have you made any styling changes with themes or CSS or any customization recently?

  •  2
    Frank van Mourik replied
    February 26, 2021 at 3:59pm

    Hi Ivana, wordpress theme twenty-twenty seemed to be the issue. Manually changed some settings in the CSS and found a solution to center them properly.

    Thanks for the reply!

  • [deleted] replied
    March 1, 2021 at 1:18pm

    Hello Frank,

    thank you for letting me know!

    I do hope that you will find a suitable theme. If you have further questions, please do not hesitate to open another ticket, and we will be glad to help.

  •  2
    Frank van Mourik replied
    March 1, 2021 at 1:26pm

    No problem, thanks for the help!