We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, Amelia
I have patients who do not have e-mail so they cannot book online. And if they make an appointment by phone, I cant' register them manually anyway because the e-mail field is mandatory. Is it possible to change this function ?
Thank you for your answer
Cécile
Hi Cécile,
I have an experience I share. If you go to Setting>General and turn off the toggle for "Set email as a mandatory field", this should fix your problem.
I hope it helps.
Theo.
Amelia User.
Great! Thanks a lot Théo :-)
Cécile
Hi, Cécile!
As far as I can see, the issue was resolved with the kind help of Theo.
We would be glad to answer any other questions you may have.
Best Regards.