As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
Today all my bookings and most of my services disappeared.
I need help as soon as possible. It was all fine and 15 minutes later irealize that all is missing. I did nothing with amelia during that time.
It turns out when a client books it gets assigned the admin email of wordpress and when i log in, amelia greets me as the client and tahts why i cant see any bookings, i deleted the amelia customer user of that client and all works now, still dont understand why that happens
I have the same Problem. Nothing works and I dint change something., Please help us, we loose money!
Hi Eze,
thank you for reaching out!
Exactly, you didn't change anything, I understand.
Before booking as a customer, you need to log out of your WP admin account. If you don't do so, then there is a conflict between the accounts and you cannot see any of the bookings, because you are recognized as a Customer.
If you don't want to log out of your WP admin, you can just open a Private / Incognito window on your browser and make a booking as a client.
In this way this will not repeat.