We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2701704
Email short code
Closed

Comments

  • Oswaldo started the conversation
    February 24, 2021 at 5:45pm

    If a client selects extras for a service when making a booking I would like to capture that in the emails that are sent to the customer and to our employee.

    Is there a short code available? The current Notification codes don't capture this information. 

  • [deleted] replied
    February 26, 2021 at 10:45am

    Hi, Oswaldo!

    Thank you for choosing Amelia.

    When you create an Extra for a Service, the placeholders for that extra will be created in the placeholders list on the Amelia -> Notifications page. There are placeholders for Extra’s name, price and quantity, for example, %service_extra_1_name%. So, if you created Extras you should have these placeholders in the list when you click on </> Show Email Placeholders on the Notifications page.

    Unfortunately, there is some issue with the Extras’ placeholders in version 3.0.2. This bug will be fixed in the next update. In order to resolve the issue now, please unzip the file in the attachment in your Amelia plugin, clear the browser’s cache and check on </> Show Email Placeholders again. 

    Hope that will help.

    Best Regards.