My website was workinf perfectly with Amelia until some weeks ago.
I had a hacker attack and after solving it, some features of Amelia are not working. For example "booking" shortcode works fine but "cataloge" shortcode doesn´t.
I have also noticed that some settings are not available. It says:
"This is a feature available in the full version"
but I have my purchase code configured, so I do not understand the message.
I assume somehow Amelia reverted to the Lite version.
Therefore, please reinstall the purchased version and activate it using the code.
How to reinstall Amelia:
Please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before upgrading the plugin manually (it is disabled by default, but just in case).
My website was workinf perfectly with Amelia until some weeks ago.
I had a hacker attack and after solving it, some features of Amelia are not working. For example "booking" shortcode works fine but "cataloge" shortcode doesn´t.
I have also noticed that some settings are not available. It says:
"This is a feature available in the full version"
but I have my purchase code configured, so I do not understand the message.
Can you help?
Thanks
Hi, Alvaro!
I'm sorry to hear that.
Please provide us with a temporary WP Admin login, so we will be able to investigate the issue from the inside.
You can add the credentials as a private reply to this ticket or even attach them in a file (also in a private mode). So no one else will see them.
Looking forward to hearing from you.
Hi, Alvaro!
Thank you for the credentials.
I assume somehow Amelia reverted to the Lite version.
Therefore, please reinstall the purchased version and activate it using the code.
How to reinstall Amelia:
Please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before upgrading the plugin manually (it is disabled by default, but just in case).
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
Hope that will help.
Best Regards.