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Okay
  Public Ticket #2701631
Licence for full version
Closed

Comments

  • Alvaro started the conversation
    February 24, 2021 at 4:45pm

    My website was workinf perfectly with Amelia until some weeks ago.

    I had a hacker attack and after solving it, some features of Amelia are not working. For example "booking" shortcode works fine but "cataloge" shortcode doesn´t.

    I have also noticed that some settings are not available. It says:

    "This is a feature available in the full version"

    but I have my purchase code configured, so I do not understand the message. 

    Can you help?

    Thanks

  • [deleted] replied
    February 25, 2021 at 6:03pm

    Hi, Alvaro!

    I'm sorry to hear that.

    Please provide us with a temporary WP Admin login, so we will be able to investigate the issue from the inside.

    You can add the credentials as a private reply to this ticket or even attach them in a file (also in a private mode). So no one else will see them.

    Looking forward to hearing from you. 

  •   Alvaro replied privately
  • [deleted] replied
    February 26, 2021 at 10:59am

    Hi, Alvaro!

    Thank you for the credentials.

    I assume somehow Amelia reverted to the Lite version.

    Therefore, please reinstall the purchased version and activate it using the code.

    How to reinstall Amelia:

    Please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before upgrading the plugin manually (it is disabled by default, but just in case). 

    1) Download the zip from our store

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    Hope that will help.

    Best Regards.