We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are looking to have two types of customers book time slots on the same calendar. Customer A wants to book slots without paying (we are invoicing them monthly). Customer B is anyone else that wants to book slots. Customer B will pay with a credit card. Do you have a way for customer A to book appointments easily without having to use a dummy credit card or enter a coupon code? Can the plugin recognize certain users and allow payment to be bypassed for these specific users?
Hi Matt,
thank you for taking interest in Amelia.
I do have a solution for you:
Enable the following payment gateways:
On site option means that a customer will pay for the appointment when they arrive to your company to have the service provided. When On Site is chosen by Customer A, they will not be asked to pay for anything immediately (or later - Amelia "assumes" they will pay to you in person on the day of arrival to their appointment).
So, by having Customer A choose On Site, they will not pay during booking, and you can invoice them later.
You can add a Custom Field (Amelia > Customize > Custom Field) Text Content, that will state that On Site is Invoicing Payment to make it easier for your customers.