We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
The credit card fields (number, expiry, cvc) in the the event booking panels are disappearing after a certain time and only reappear after clearing the Swift Performance cache.
I have set the strings amelia and wpamelia as content parts to exclude from caching, but this doesn't solve the issue.
The payment method is Stripe.
Looking forward to learn how to solve this.
Best,
Lukas
Hello Lukas
I've had the last screen of the booking page opened for the last hour, and the fields never disappeared. Our developer did the same thing, for about 20 minutes, and they never disappeared.
I'm not sure if this is an issue with Stripe and caching of the page, but you can try disabling cache for this entire page, see if that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksander
thanks, oh, no wonder, I already have disabled caching for the page due to my client's protest – it helps, but it's not desirable at all because two Amelia booking parts already slow down the page quite a lot (this is an issue anyway, also on another site I have built with Amelia; is there a way to speed it up?).
Imho I don't think it's a Stripe issue, since it's Amelia that provides the interface?
Best,
Lukas
Hi again Lukas
Can you create another page (not accessible to public), where you would enable caching, so our developers can take a look and see what's going on?
We're using this:
wp_enqueue_script('amelia_stripe_js', 'https://js.stripe.com/v3/');If there are some changes in this script, that could be causing the issue, although this shouldn't be the case. I'm not sure if anything specific is being set in that script, though. The condition is being duplicated, so we're not sure why the fields are disappearing.
Amelia uses a few admin-ajax calls, but if you don't have a lot of data, it shouldn't be slow. Slow loading times usually happen due to bad server performance, low hosting plan, a lot of data on the page, or in Amelia.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables