We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I programmed Amelia to only allowing bookings with a 24 hour notice.
Minimum time required: 1 Day
Minimum time to cancel/reschedule: 1hr
Amelia is still allowing appointments before 24hrs. I tried changed the minimum to 3 days and there was no change. It worked 2 weeks ago, not sure why it’s not working now.
Hello Wilkenson,
Thank you for your purchase.
This option can be set for all services all together in Amelia -> Settings -> General, and for each service separately . So please check if the options are set in the same way you configured them in General settings for each service separately, when you open/edit the service on the Services page under the Settings tab you will see these options in General.
Please let me know if this helped!
Thank you for your help. That was the issue! I was able to resolve, thanks.
You are welcome, Wilkenson. Glad to see the issue is gone, thank you for letting me know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.