As previously announced via banners and our newsletters, support is no longer available through this platform.
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Greetings, when users reply to an SMS, they receive a message that says, "Thanks for your message. Configure your number's sms url to change this message. Reply HELP for help. Reply STOP to unsubscribe".
Couple of questions:
1) How do I configure this message?
2) When customers reply to a text message, can I have it go to my phone number?
Hello Sheila,
There isn't a possibility for changing that number with Amelia's current built-in features, unfortunately, to some number to which customers could reply to. The message that is sent can't be changed either, it is a random service message sent, as there isn't a possibility of replying to that SMS notifications at all, unfortunately.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.