We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to add an employee with the e-mail : [email protected] , in the employee panel, but the system says that the e-mail already exists.
But I have not other employee registered and on the previous site I was working on for development, I deleted the Amelia plugin (moreover I was not using this e-mail for employee).
Do you know how to solve this issue ?
Thank you in advance for your help.
I think I have found the issue : during the tests, I have booked an appointment as a client with the same e-mail as the employee I want to register : I tried to delete this client...and now it seems to work :-)
Hope it can help ?
Thank you
Hello Romain
Thank you for your purchase.
That is it - only one user (customer or employee) can have one email address, so when you deleted the customer, the issue was resolved.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
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