We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2699935
Employee planel front end
Closed

Comments

  •  2
    Guillermo started the conversation
    February 23, 2021 at 10:05am

    HI,

    I assigned the Amelia employees a WP user so when they go to the employee panel in the front end they do not have to enter a separate password. 

    One of the employees have Admin role and despite having also the employee rol, I can not assign a Wp user to the employee. This employee can manage the appointments from the backend, so not a bid deal, but it would be nice if she can do it from the front end with her same wp user.

    Thanks,

    G

  • [deleted] replied
    February 24, 2021 at 10:44am

    Hi Guillermo, 

    You can connect Employees to a WordPress user only if they have an Amelia Employee user role there. 

    In your case, you have set this user as an Administrator, so you don't need to connect admins to employees in Amelia, as they already have access and permissions to do anything in WordPress, and in Amelia as well. The WP Connection is only useful when employees don't have any user role in WP, so to give them access/permissions this user role gives them in Amelia - Amelia Employee user role - and to connect them to that employee so they can see their own profile/appointments/events in Amelia. 

    You can read more about user roles in Amelia here and about roles settings here. 

    If you have any further questions feel free to ask.