We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2699925
Stripe Payments
Closed

Comments

  •  2
    Guillermo started the conversation
    February 23, 2021 at 10:01am

    Hi,

    When my customers pay via Stripe and then I go to Strip dashboard to see the payment, I do not see any customer information like the email. Therefore it is difficult to identify what payment comes from what customer. 

    Is this something to do with the integration between Amelia and Stripe or am I doing something wrong. For other plugins I have that I use Stripe for payments I can see the customer email with the transaction.

    I do direct payment with strip from Amelia, I do not use the woocommerce integration.



    Thanks,

    G

  • [deleted] replied
    February 24, 2021 at 2:14pm

    Hi, Guillermo!

    Thank you for choosing Amelia.

    Amelia data can be sent to Stripe as MetaData or Description: you can see this option below the payment methods in Amelia -> Settings -> General. 

    You should add suitable placeholders for the information you want to be sent from Amelia to Stripe to these fields.  You can find the placeholders on the Amelia -> Notifications page. So, you copy/paste the placeholders from there to these Metadata/description fields, and you’ll have this information transferred to Stripe. 

    If you have any other questions, please let us know.

    Best Regards.