As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2699925
Stripe Payments
Closed

Comments

  •  2
    Guillermo started the conversation
    February 23, 2021 at 10:01am

    Hi,

    When my customers pay via Stripe and then I go to Strip dashboard to see the payment, I do not see any customer information like the email. Therefore it is difficult to identify what payment comes from what customer. 

    Is this something to do with the integration between Amelia and Stripe or am I doing something wrong. For other plugins I have that I use Stripe for payments I can see the customer email with the transaction.

    I do direct payment with strip from Amelia, I do not use the woocommerce integration.



    Thanks,

    G

  • [deleted] replied
    February 24, 2021 at 2:14pm

    Hi, Guillermo!

    Thank you for choosing Amelia.

    Amelia data can be sent to Stripe as MetaData or Description: you can see this option below the payment methods in Amelia -> Settings -> General. 

    You should add suitable placeholders for the information you want to be sent from Amelia to Stripe to these fields.  You can find the placeholders on the Amelia -> Notifications page. So, you copy/paste the placeholders from there to these Metadata/description fields, and you’ll have this information transferred to Stripe. 

    If you have any other questions, please let us know.

    Best Regards.