We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2699349
BUG URGENT!!
Closed

Comments

  • Florian started the conversation
    February 22, 2021 at 7:36pm

    URGENT

    Dear Team, there is a major bug appearing since a few moments!

    I cannot change or even see the notifications both for customer and employee as well as the coupons in finance. For coupons it says no coupons but the existing coupons still work at the frontend.

    Please take a look as fast as possible as Amelia is not properly working and we're running ads for our services!

    Please reach out to me in any way to find a fast solution.

    Thanks.


  •  2,576
    Aleksandar replied
    February 23, 2021 at 2:20pm

    Hello Florian

    I can't say why this happened without taking a look at your website, from back-end. 

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Florian replied privately
  •   Aleksandar replied privately
  • Florian replied
    February 24, 2021 at 1:32pm

    Thanks Aleksander, in future I will keep the coupon limit in a moderate amount :) 

    Thank you very much!

    Best, Florian

  •   Aleksandar replied privately
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  •   Aleksandar replied privately