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  Public Ticket #2699349
BUG URGENT!!
Closed

Comments

  • Florian started the conversation

    URGENT

    Dear Team, there is a major bug appearing since a few moments!

    I cannot change or even see the notifications both for customer and employee as well as the coupons in finance. For coupons it says no coupons but the existing coupons still work at the frontend.

    Please take a look as fast as possible as Amelia is not properly working and we're running ads for our services!

    Please reach out to me in any way to find a fast solution.

    Thanks.


  •  2,572
    Aleksandar replied

    Hello Florian

    I can't say why this happened without taking a look at your website, from back-end. 

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Florian replied privately
  •   Aleksandar replied privately
  • Florian replied

    Thanks Aleksander, in future I will keep the coupon limit in a moderate amount :) 

    Thank you very much!

    Best, Florian

  •   Aleksandar replied privately
  •   Florian replied privately
  •   Aleksandar replied privately