The plugin is looking for Amelia's Customers, not WordPress users.
So, if there's no customer linked to that email address, you will need to add him/her. Go to Amelia/Customers, and add a new customer, link the customer to this WordPress user, and that's it.
Please note, though, that in order to link a customer with an existing WordPress user, that user needs to have "Amelia Customer" user role. If it's any other user role it would not be seen. So, if the user has another user role, you can install "User Role Editor" plugin, which will allow you to assign multiple roles to the user (Amelia Customer). After you assign this role, you will be able to link the customer to the WordPress user.
Please refer from adding multiple roles to an Administrator, as that can cause issues with the plugin.
Hello,
i'm trying to add a customer's wordpress profile to an event through the backend but when i click on the list, no names come up.
it just gives me a, "no matching data" message
i've tried with several users names as well as emails and can't pull it up.
Hello Raul
The plugin is looking for Amelia's Customers, not WordPress users.
So, if there's no customer linked to that email address, you will need to add him/her. Go to Amelia/Customers, and add a new customer, link the customer to this WordPress user, and that's it.
Please note, though, that in order to link a customer with an existing WordPress user, that user needs to have "Amelia Customer" user role. If it's any other user role it would not be seen. So, if the user has another user role, you can install "User Role Editor" plugin, which will allow you to assign multiple roles to the user (Amelia Customer). After you assign this role, you will be able to link the customer to the WordPress user.
Please refer from adding multiple roles to an Administrator, as that can cause issues with the plugin.
Kind Regards,
Aleksandar Vuković
[email protected]
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