We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When customer buy a package, can they add service extra? There seems to be no option to add service extra when I tried to buy a package
With reference to https://thesnuggery.com.sg/amelia-book-daycare/, when you choose Daycare - Small Dog -> Camper - Small Dog there is Service Extra. But when I chose the 10 Session Package option for the same service, there is no Service Extra option
Hi, Ian!
Thank you for choosing Amelia.
Unfortunately, there isn't a possibility of adding extras to services from packages. The extras can be added only when the service is booked separately.
However, we are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website. The most requested features will be implemented in the coming updates.
Please feel free to contact us if you have any other questions.
Best Regards.