We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I continue to get PHP errors from Amelia. I have contact wordpress and they continue to say only Amelia can resolve it. Can one of your developers contact Amelia and resolve the issue? Below is the direct chat conversation from Feb 22 2021:
I'm just checking now, I'll be right back
It looks like the PHP warnings are all related to the Amelia plugin: [22-Feb-2021 10:54:45 UTC] PHP Warning: PDO::query(): MySQL server has gone away in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.phpon line 250 [22-Feb-2021 10:54:45 UTC] PHP Warning: PDO::query(): Error reading result set's header in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.php on line 250 [22-Feb-2021 10:55:29 UTC] PHP Warning: PDOStatement::execute(): MySQL server has gone away in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Booking/Appointment/AppointmentRepository.php on line 558 [22-Feb-2021 10:55:29 UTC] PHP Warning: PDOStatement::execute(): Error reading result set's header in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Booking/Appointment/AppointmentRepository.php on line 558 [22-Feb-2021 10:55:35 UTC] PHP Warning: PDO::query(): MySQL server has gone away in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.phpon line 250 [22-Feb-2021 10:55:35 UTC] PHP Warning: PDO::query(): Error reading result set's header in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.php on line 250 [22-Feb-2021 11:00:03 UTC] PHP Warning: PDO::query(): MySQL server has gone away in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.phpon line 250 [22-Feb-2021 11:00:03 UTC] PHP Warning: PDO::query(): Error reading result set's header in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.php on line 250 [22-Feb-2021 11:01:17 UTC] PHP Warning: PDOStatement::execute(): MySQL server has gone away in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Booking/Appointment/AppointmentRepository.php on line 558 [22-Feb-2021 11:01:17 UTC] PHP Warning: PDOStatement::execute(): Error reading result set's header in /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Booking/Appointment/AppointmentRepository.php on line 558
Sorry about the long message
If you can pass on the message to their developers/support team, they should be able to fix those errors
Thank you Paul,
I'm sorry to hear that you're experiencing such issues - I understand that one of our colleagues is currently in the email correspondence with you regarding PHP errors and is working on the solution.
I will close this ticket accordingly, so that you can receive further assistance from him.
Thank you for your patience, Paul.