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  Public Ticket #2697709
REFUND
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  • V Lab started the conversation

    I would like a refund of WP Amelia

    I purchased it on 7th Feb and have 14 days to ask for a refund. It is 20th Feb 2021 and I'm requesting a refund. Receipt number: # 22849151-19409309

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  • [deleted] replied

    Good day!

    I'm sorry to hear that Amelia didn't suit your business.

    To request a refund, please follow the steps below:

    Log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.

    6366610744.png

    If you don't see it, and you're using a screen with a width lower than 1600px, you will need to scroll through that screen horizontally to see the button.

    After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

    9137845838.png

    That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

    Best Regards.