We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am unable to get search and filter to work properly. I followed your FAQ advice and created a SQL view (since I was using a JOIN in my first wpDatatables query) using an INNER JOIN. The revised wpDatatables query is configured to query the view and not use any JOIN statements.
I have confirmed that the view works as expected and the view is updatable since I am only updating one table.
I need to edit from the frontend, so disabling server-side processing is not an option.
What advice can you give me? I need searching and filtering to work while also allowing users to update in the frontend.
I got this figured out --- I was prepending the database name in my query. The interesting this is that wpDataTables was still able to properly access the target sql view and edit fields, but search and filtering for the table was broken. Simply removing the database name and instead leaving just the view name fixed the issue.
Feel free to mark as closed.
Hello Mike
Thank you for letting us know the issue is resolved. Besides this, also make sure not to include accent graves ( ` ) around column names, and also don't use the semi-colon ( ; ) at the end of the query.
They can also cause similar behavior.
Kind Regards,
Aleksandar Vuković
[email protected]
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