We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2696826
Amelia Not showing Employee menu
Closed

Comments

  •  3
    Eduardo started the conversation

    Hi,

    I have buy Basic Plan of Amelia. I have  facing issue with employee.

    Please check below there no employee menu showing in  backend. So can i add employee. Please take a look Asap.

    Regards,

    3490142686.png


  • [deleted] replied

    Hi, Eduardo!

    Thank you for choosing Amelia.

    Could you please tell me if you were using Amelia Lite before purchasing the Basic license? Because it looks like Lite version now (which has no Employees menu since there's a limit that allows to use it only for 1 person).

    If so, please deactivate/delete it and then upload Amelia Basic. 

    Once you delete it, please clear the website's cache.

    Looking forward to hearing from you.