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  Public Ticket #2696667
I need to when my clients are debited
Closed

Comments

  • Victor started the conversation
    February 19, 2021 at 2:43pm

    Hello,

    I'm looking for informations about when a client is debited. Is it after the appointement or when a client make a reservation.

    Thanks 

  • [deleted] replied
    February 21, 2021 at 7:37pm

    Hi, Victor!

    Customers are debited when they book an appointment in Amelia - in the booking process they need to pay if you enable one of the online payment methods (PayPal, Stripe) and that is the same for both Approved and Pending appointments. There isn't a possibility of managing payments with the change of the status of the appointment in Amelia - so a pending appointment is paid also in the booking process, the same as the approved one. 

    Please note, if the appointment is canceled in Amelia, there isn't a possibility for a refund to be processed automatically. The refund needs to be processed in the payment methods manually.

    We would be glad to answer any other questions you may have. 

    Best Regards.