We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2696520
scroller la page
Closed

Comments

  •  1
    Cécile Clavel started the conversation
    February 19, 2021 at 12:10pm

    Bonjour Amelia,

    J'ai installé Amelia agenda, et que je l'installe sur ma one-page (DIVI thème) ou sur une nouvelle page (thème par défaut de Wordpress), je ne peux pratiquement pas scroller. Je dois utiliser le menu et ce n'est pas tellement le but d'une one-page.

    Que puis-je faire?

    Merci pour vos conseils

  • [deleted] replied
    February 22, 2021 at 10:53am

    Hello Cécile Clavel,

    Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.

    Could you please write your tickets in English, as we are afraid something will get lost in translation, and we won't be able to help out properly? Thank you!

    There is some conflict with the Divi for the scrolling, but there are two solutions to this. Add this script: 

    <script>
 var links = document.getElementsByTagName('a');
 for (var i = 0; i < links.length; i++) {
   if (links[i].href.includes('#')) {
     links[i].classList.add('et_smooth_scroll_disabled');
   }
 }
 document.querySelector('body').classList.remove('et_smooth_scroll');
</script>

    to the pages where you have your Amelia shortcode.

    Or disable Smooth scrolling in Divi theme options. 

    Let me know if this helped!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.