Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.
This depends on the way you set notifications in Amelia settings and your server configuration. We don't recommend choosing PHP as a mail service option in Amelia notification settings, as the emails often end up in Spam/Junk or take some time to be sent.
If you have this issue with the mail service you have chosen, you should try another mail service option. You can check out our instructions for setting this up. If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with them as well, what configuration is needed for SMTP sending emails on your servers.
If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.
Hello,
Many customers do not receive confirmation of their reservation. Do you have a procedure for better deliverability? Thank you
Hello Anne LATOUR,
Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.
This depends on the way you set notifications in Amelia settings and your server configuration. We don't recommend choosing PHP as a mail service option in Amelia notification settings, as the emails often end up in Spam/Junk or take some time to be sent.
If you have this issue with the mail service you have chosen, you should try another mail service option. You can check out our instructions for setting this up. If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with them as well, what configuration is needed for SMTP sending emails on your servers.
If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.