We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2696330
calendar mis-timed
Closed

Comments

  •  1
    Dan Wahpepah started the conversation
    February 19, 2021 at 9:22am

    I have my settings at 10 to 17. When i open my oage the calendar says 1 am to 9 am. How to reconfigure?

  • [deleted] replied
    February 19, 2021 at 11:58am

    Hello Dan,

    thank you for reaching out.

    There are several things that you can check, which could be the cause of this:

    1. Your Calendar's time 
    2.  WordPress's time zone
    3. Amelia's time zone
    4. Global working hours, found in Amelia settings are predefined as 09:00 – 17:00. If you created an employee before those hours are changed, employee still has those hours saved, and this as well could cause a conflict. Therefore, you will need to edit your employee’s profile, and configure his working hours in his profile.

      Please kindly let me know if the setup worked.
  •  1
    Dan Wahpepah replied
    February 22, 2021 at 12:32am

    Hi Ivana. I'm a noob.

    1. My calendar shows no problems.

    2. I'll have to check with WP about their timezone.

    3. Where do I find Amelia's calendar? I've done exhausting investigations and can't find it.

    4. Employees hours are 9:00 to 17:00. Employee was created only a couple weeks ago.


    Thanks for helping

    Dan

  •  1
    Dan Wahpepah replied
    February 22, 2021 at 12:55am

    It was in the WP timezone. Fixed. Thanks so much.


    Dan

  • [deleted] replied
    February 23, 2021 at 8:32am

    Hi Dan,

    Thank you for letting me know; I'm glad it's resolved now.

    If you have any questions in the future, please feel free to reach back out via new ticket.