We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2696036
Missing "Employees" menu as administrator
Closed

Comments

  •  1
    Phillip Rhodes started the conversation
    February 19, 2021 at 12:45am

    Hi,

    Installed and playing with Amelia to see if it would work for me.   However, I am missing the "Employees" menu that should allow me to create employees.

    I am administrator.

    I have attached screenshot.

    Thank you.


  • [deleted] replied
    February 19, 2021 at 11:34am

    Hi Phillip,

    this is very strange.

    I will be glad to help; can you please just let me know which role is currently active?

    Go to Users > All Users.

    Select your User account by marking the checkbox, and go to a menu above that says Change Role To.... and set yourself as an Amelia Manager, or Amelia Employee, or Administrator.

    Please let me know if the Employee showed up after making these changes.

  •   Phillip Rhodes replied privately
  • [deleted] replied
    February 19, 2021 at 2:43pm

    Thank you for the info provided, Phillip!

    It seems that you are using the Lite version; the difference between free and payed version is in features, first of all in paid version we have unlimited employees while in free version there just one provider, no employees.

    You can setup this single employee, "provider", in Settings.

    Some limitations of the Lite version:

    • Booking search view and catalog view are not included.
    • Export option is not supported.
    • Filters on the pages are not supported.
    • Coupons are not included.
    • Group services are not supported.
    • Adding the Locations is not included.
    • Customisation options are not included.
    • You can only use Approved and Pending notifications, other types of email notifications are not supported.
    • Only basic plugin settings are supported.
    • Google and Outlook Calendar synchronisation is not supported.
    • Zoom integration is not supported.
    • PayPal and Stripe payment types are not supported but you can use On-site payment type.
    • Access to our premium support system is not included.

    You can instal free version and you will see what options are locked, with Basic license you unlock all the features and support for one domain. 

  •  1
    Phillip Rhodes replied
    February 19, 2021 at 2:45pm

    Thanks Ivana.


    I will be buying later today!