We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I tried to add the employee's access panel to a page but I can't event input credentials. I immediately receive the notification "Error, you are not allowed to access this page" (see the attachment) .
Could you please help solving this issue ?
Thank you
Hi,
I noticed that I didn't enable the employee access. So now I can access the credentials, but the Email & Password just don't work. I tried to set a new one, but I still can't access the planning...
Hi Noemie,
Could you please tell me have you created the employee in the back-end of Amelia? You are using these credentials? If yes, please edit the employee and add the password again there and save the change . There is some issue with that when a new employee is created the password doesn't save, and that will be fixed in the following updates of Amelia. Sorry for any inconveniences this have caused.