Okay
  Public Ticket #2695430
Update not possible
Closed

Comments

  • Gaelle started the conversation

    Hello, 

    I have an error when i try to update the plugin.

  • [deleted] replied

    Hi, Henaf!

    Thank you for choosing Amelia.

    It seems like the update wasn't successfully done - like the zip file wasn't unpacked properly, something on the server/website could cause it.

    Could you please try updating the plugin manually by following the below instructions?

    If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled, deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.

    1) Download the zip from our store

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    Hope that will work.

    Best Regards.