We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2695430
Update not possible
Closed

Comments

  • Gaelle started the conversation
    February 18, 2021 at 1:21pm

    Hello, 

    I have an error when i try to update the plugin.

  • [deleted] replied
    February 19, 2021 at 2:45pm

    Hi, Henaf!

    Thank you for choosing Amelia.

    It seems like the update wasn't successfully done - like the zip file wasn't unpacked properly, something on the server/website could cause it.

    Could you please try updating the plugin manually by following the below instructions?

    If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled, deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.

    1) Download the zip from our store

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    Hope that will work.

    Best Regards.