We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I followed the steps to configure the 2-ways sync with Google Calendar. It worked fine as I managed to connect my Google Calendar to Amelia. Yet, I don't see any of the appointments I created in Wordpress in my Google Calendar, and I don't see any of my personal appointments in Wordpress.
Is there a final step that I've missed?
Many thanks, Noémie
Hi Noemie,
Could you please tell me have you connected your employees to their Google calendars? When you finish setting this up in Amelia -> Settings, you should go to Amelia -> Employees and open/edit the employee there and you will see an option to connect them to their Google calendars.
When you connect the employees to their Google calendars, the booked appointments from Amelia will be created in their Google calendars as well and the time slots of the Busy events in Google will be blocked for booking in Amelia (if the option Remove Google Calendar Busy Slots in Amelia -> Settings -> Integrations -> Google Calendar Settings is enabled). So, the events from Google won't be created in Amelia, just the times of Busy events there can be blocked for booking in Amelia.
HI Marija,
Thank you. Actually it's simply that there was a 24h delay before the sync was operational. Now I can see the events I created in Amelia in my Google agenda.
Thank you.
You are welcome, Noemie. Glad to see the issue is gone, thank you for letting me know!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.