We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2694885
amelia-appointments
Closed

Comments

  • ryuichi started the conversation
    February 18, 2021 at 3:14am

    The other day, a customer made a reservation.
The customer made a reservation at 10:30.
Of course, I was notified that the management had a reservation at 10:30.
However, the auto-reply email to the customer displayed 01:30.
Do you know what the cause is?
  • [deleted] replied
    February 19, 2021 at 8:45am

    Hello ryuichi,

    Could you please tell me on what exactly are you referring to with the auto-reply? If you are referring to the email notification sent to the customer - customers can see the times in their own timezone if you enable that option in Amelia -> Settings -> General. So please check if it could be the case that the customer is in another timezone , or their local machine / browser is .