We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How is this possible? See attached image of the current calendar being double booked
Hi, Paul!
Could you please check if the "Allow booking above capacity" option is disabled in Amelia -> Settings -> Appointments? If it's enabled, it might cause double booking.
Looking forward to hearing from you.
Yes it is disabled.
Hi, Paul!
I apologize for the delayed response, we don't work on weekends.
Could you please provide us with a WP Admin login, so we can take a look and investigate the issue from the inside?
You can post the credentials as a reply to this ticket, just make sure you enable the private reply option.
Also, please tell us which Appointments got double-booked? The size of the screenshot doesn't allow us to see all the details, unfortunately.
Best Regards.
Hi, Paul!
I forwarded your case to our developers.
I'll get back to you as soon as they find a solution.
Best Regards.