Hello! I loved Amelia and will purchase but have few questions. -
I have a psychological website that serves counseling and therapy but customers sometimes want the option to be anonymous as this is a mental health platform. Due to stigma, people don't want to reveal their names. So is there any way to do that? The customer gets to choose the anonymity option. Can I create it anyhow? This is really really important!
Does Amelia give the user and consultant both their personal dashboard? Very important for the customer to see their progress.
Does Amelia give the option to log in separately for both user and consultant?
thank you for taking interest in Amelia; I'm glad to hear you love it!
I will be happy to answer your questions.
1. Understandable; it is very important that a client has a feeling of safety. As the First Name / Last Name are obligatory fields, since Amelia needs a way to recognize a client info in order to "attach" them to the appointment they chose, perhaps we can make a workaround.
Client is free to create an "alias"; make up a name specifically for the purpose of appointment (such as John Doe, most commonly used name for an anonymous person; Amelia will also accept single letter names such as NN).
E-mail field is not obligatory. You can remove it by going to Amelia > Settings > General Settings, and disable the Set email as a mandatory field. You can do so for the phone number (disable or enable Set phone as a mandatory field).
2. Yes, users have a Customer Panel, and consultants have Employee Panel. These are both activated and managed trough Amelia > Settings > Roles.
3. User and consultant are accessing the appointments separately. In the Roles I have mentioned previously, you can enable what client will be able to access and manage, and what will consultant be able to access and manage.
Hello! I loved Amelia and will purchase but have few questions. -
Hi Nishita,
thank you for taking interest in Amelia; I'm glad to hear you love it!
I will be happy to answer your questions.
1. Understandable; it is very important that a client has a feeling of safety. As the First Name / Last Name are obligatory fields, since Amelia needs a way to recognize a client info in order to "attach" them to the appointment they chose, perhaps we can make a workaround.
Client is free to create an "alias"; make up a name specifically for the purpose of appointment (such as John Doe, most commonly used name for an anonymous person; Amelia will also accept single letter names such as NN).
E-mail field is not obligatory. You can remove it by going to Amelia > Settings > General Settings, and disable the Set email as a mandatory field. You can do so for the phone number (disable or enable Set phone as a mandatory field).
2. Yes, users have a Customer Panel, and consultants have Employee Panel. These are both activated and managed trough Amelia > Settings > Roles.
3. User and consultant are accessing the appointments separately. In the Roles I have mentioned previously, you can enable what client will be able to access and manage, and what will consultant be able to access and manage.
I hope this helps!
Thank you very much for answering all my doubts.